FAQs

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Discount codes are a common promotional tool used by retailers to provide customers with savings on their purchases. Understanding how to effectively apply these codes can enhance your shopping experience and ensure you receive the intended benefits. Below is a step-by-step guide on how to use your discount code effectively.

1. **Locate Your Discount Code**: Before you begin the checkout process, ensure that you have your discount code readily available. This code is typically a combination of letters and numbers and may be found in promotional emails, advertisements, or on the retailer's website.

2. **Select Your Items**: Browse through the available products and select the items you wish to purchase. Add these items to your shopping cart. It is essential to review your selections to ensure they meet your needs before proceeding to checkout.

3. **Proceed to Checkout**: Once you have added all desired items to your cart, navigate to the checkout page. This is where you will finalize your purchase and enter any applicable discount codes.

4. **Enter Your Discount Code**: On the checkout page, look for a designated field labeled “Discount Code,” “Promo Code,” or “Coupon Code.” Enter your discount code into this field exactly as it appears, ensuring there are no typos or extra spaces.

5. **Apply the Code**: After entering the discount code, click on the “Apply” button. This action will typically recalculate your total to reflect the discount. It is important to verify that the discount has been applied correctly before proceeding with payment.

6. **Complete Your Purchase**: If the discount has been successfully applied, continue to fill out the necessary information for shipping and payment. Review your order summary to confirm that the discount is reflected in the total amount due.

7. **Finalize Your Order**: Once you are satisfied with your order and the applied discount, complete your purchase by clicking on the “Place Order” or “Complete Purchase” button. You should receive a confirmation email detailing your order and the applied discount.

In conclusion, using a discount code is a straightforward process that can lead to significant savings. By following these steps, you can ensure that you maximize your benefits while shopping. Should you encounter any issues with your discount code, it is advisable to contact customer support for assistance.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

What types of products does Autism Tour offer?

What types of products does Autism Tour offer?

Autism Tour offers a variety of products designed to support individuals with autism. These include:

  1. Educational Toys: Tools to help with learning and development.
  2. Therapy Equipment: Items used in speech and occupational therapy.
  3. Sensory Products: Products that provide sensory input, such as weighted blankets and fidget toys.
  4. Communication Aids: Tools to assist with communication, like picture cards and speech devices.
  5. Books and Resources: Educational materials for parents, teachers, and therapists.
How can I contact Autism Tour for further questions?

If you have any questions that were not addressed in this FAQ, please feel free to reach out to us atsupport@autismtour.com. We aim to respond within 24 hours.

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