Upon placing an order, customers can expect a processing and production time of approximately 1-3 days before their items are shipped. The average shipping time thereafter typically ranges from 6 to 12 business days. However, it is important to note that various external factors, such as natural disasters or holiday seasons, may lead to unforeseen delays. While most packages are delivered on time, the responsibility for any delivery issues lies with the shipping company.
Customers have a 14-day window from the date of receiving their items to initiate a return. To be eligible for a return, products must be in their original condition, unworn or unused, and accompanied by the original packaging and proof of purchase. It is crucial to contact customer support to initiate the return process before sending items back.
In the case of damaged or defective items, customers should inspect their orders upon receipt and report any issues immediately. Approximately 1 in 1000 products may arrive damaged due to mishandling during transit, and customers are encouraged to provide photographic evidence of the damage when contacting support.
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, returns for sale items or gift cards are not accepted. Customers should reach out to customer support if they have questions regarding specific items.
Once a return is received and inspected, customers will be notified regarding the approval of their refund. If approved, refunds will be processed back to the original payment method within 10 business days. It is important to note that processing times may vary depending on the customer's bank or credit card company.